Journal of Marketing, 56, 57 – Exploring loyalty to wine retailers. Building repeat visitor relationships. Journal of Retailing, 80, – Tests of significance and descriptive goodness-of-fit Measures. Implications of the cognitive-neoassociationistic perspective for the analysis of anger and emotion. International Journal of Hospitality Management, 22, – Journal of Personality and Social Psychology, 39, – How price change influence brand choice and category choice.

| Science, health and medical journals, full text articles and books.

Journal of Services Research, 3, – Satisfactoin the probability of return visits using a survey of tourist expenditure in the Balearic Islands.

Literature review on customer satisfaction in hospitality industry of Marketing Studies Journal, 14 139 – You really have to delight them. Simply select your manager software from the list below and click on download. International Journal of Contemporary Hospitality Management, 18, – Journal of Consumer Research20, – Delighted consumers buy again.

California Management Review, 48, – Quality Progress, 22 230 – Home Seeing Opportunity How can the hospitality industry accurately measure customer satisfaction? Customer satisfaction and shareholder value. January 2, ; Issue published: The theme park experience: Customer outrage and delight.


Journal of the Academy of Marketing Hlspitality, 22, 99 – Cornell Hotel and Restaurant Administration Quarterly, 45, – Progress on a cognitive-motivational-relational theory of emotion. An empirical analysis of latitude of price acceptance in consumer package goods.

How can the hospitality industry accurately measure customer satisfaction?

Toward an integrated conceptual framework. Examining the influence of customer-provider investments on loyalty.

International Journal of Contemporary Hospitality Management, 13, 79 – Satisfaction and repurchase behavior: Satiscaction on beliefs, attitudes, and future behavioral decisions.

Does it really matter to delight the customers?

Skip to main content. Customer satisfaction has been a focus of researchers and marketers as an important antecedent of customer loyalty. The maslach burnout inventory: